Terms and Conditions tnb11 — Complete User Guide

The tnb11 platform may only be accessed and used by individuals who meet the following eligibility requirements. By completing the registration process, you confirm that you satisfy all the conditions stated below.

• You are at least 18 years of age at the time of registration.
• You are registering as a private individual, not on behalf of a company or third party.
• You are only permitted to hold one (1) active account at tnb11 per individual.
• All information provided during registration must be truthful, current, and accurate.
• You are not subject to any prohibition on using online gambling services by any authority.

Tnb11 reserves the right to request identity verification documents (KYC) at any time, including copies of your ID, bank statements, or other supporting documents. Failure to submit the requested documents within the specified timeframe may result in account suspension until the verification process is complete.

As a tnb11 member, you are fully responsible for all activities that occur within your account. Please adhere to the following account management guidelines:

• Keep your password secure — do not share your login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for an extra layer of security on your account.
• Contact the tnb11 support team immediately if you suspect your account has been accessed without authorisation.
• Update your personal information via account settings should any changes occur.
• Accounts inactive for more than 12 consecutive months may be subject to a maintenance fee or termination following prior notice.

Tnb11 shall not be held liable for any losses arising from your negligence in maintaining account security. Always log out of your account after each gaming session, especially when using a shared device.

Tnb11 supports a variety of local Malaysian payment methods for our members' convenience. All financial transactions are processed with 256-bit SSL encryption to ensure the security of your funds.

Supported Deposit Methods: DuitNow, FPX (all major Malaysian banks), Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers. Deposits are typically credited within seconds to 5 minutes.

• Minimum deposit amount: RM 20 per transaction.
• Minimum withdrawal amount: RM 50 per request.
• Withdrawals are processed within 15 minutes of the request being approved.
• The recipient name on the bank account must match the name on your tnb11 account.
• Full KYC verification is required before your first withdrawal is processed.

Deposited funds may only be used for gaming purposes on the tnb11 platform. tnb11 does not charge any processing fees on standard deposit or withdrawal transactions.

Tnb11 offers a wide range of exciting bonuses and promotions to our members. Each offer is subject to specific terms stated on its respective promotions page. The following general conditions apply to all tnb11 bonuses:

• All bonuses are subject to rollover requirements that must be fulfilled before withdrawals are permitted.
• The welcome bonus is only available to new members who have never made a previous deposit.
• One bonus may be claimed per individual, residential address, phone number, or shared payment method.
• tnb11 reserves the right to void bonuses obtained through illegitimate means or in violation of promotional terms.
• Bonus expiry dates are stated in each offer — expired bonuses cannot be reactivated.
• The VIP loyalty programme offers exclusive benefits including higher cashback, increased withdrawal limits, and priority customer support.

Tnb11 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. However, any changes will not affect bonuses that are currently undergoing a valid rollover process.

Tnb11 is committed to providing a fair, transparent, and secure gaming environment for all members. All games on the tnb11 platform use Random Number Generator (RNG) technology that has been certified by independent international bodies.

• Any attempt to exploit technical bugs or system vulnerabilities must be reported to customer support immediately.
• The use of bots, automated software, or any tools that provide an unfair advantage in gameplay is strictly prohibited.
• Illegal collusion between players to gain an unfair advantage is a serious breach of these terms.
• Wins obtained through exploitation of bugs may be voided and funds will not be released.
• In the event of a technical disruption during gameplay, tnb11 will endeavour to resolve the issue in the fairest manner possible based on valid game logs.

Game results recorded by the tnb11 server are final and binding. Should you have any dispute regarding a game outcome, please contact our customer support team within 7 days of the date the game took place.

All tnb11 members are expected to conduct themselves in a responsible and respectful manner while using the platform. The following behaviours are strictly prohibited and may result in account suspension or termination:

• Using offensive, vulgar, or abusive language when interacting with the support team or other users.
• Threatening or bullying members of the tnb11 team or other users on the platform.
• Spreading false information about tnb11 on social media or other public platforms.
• Using the tnb11 platform for any fraudulent activity, money laundering, or other illegal activities.
• Registering an account using another person's identity or false information.

Tnb11 takes the protection of members' personal data very seriously. All information you provide to us is handled in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and tnb11's comprehensive privacy policy.

• Your personal data will not be sold or shared with third parties for marketing purposes without your consent.
• Your information may be shared with third-party service providers who assist in operating our platform, under strict confidentiality agreements.
• You have the right to request a copy of your personal data or apply for account deletion — contact our customer support team to initiate this process.
• tnb11 uses cookies to enhance the user experience — cookie settings can be managed in your web browser.

For more information on how we handle your personal data, please refer to Privacy Policy complete tnb11.

While tnb11 always strives to deliver the best service, there are certain limitations on our liability that you should be aware of:

• tnb11 is not liable for any indirect losses arising from service disruptions or technical issues beyond our control.
• We do not guarantee that the platform will always be free from technical disruptions — scheduled maintenance will be communicated in advance.
• tnb11 is not liable for losses caused by a user's own negligence in safeguarding their account security.
• Any game outcome officially recorded by the tnb11 system is final and cannot be disputed.

Tnb11 operates as an entertainment platform. Playing online games involves financial risk. Please ensure you play within your financial means and make use of the responsible gaming tools Responsible Gaming that we provide.

Tnb11 reserves the right to update or amend these Terms and Conditions at any time. Changes take effect as soon as they are published on this website. It is your responsibility to review this page periodically to stay informed of the latest terms.

• Material changes will be communicated via in-account notifications or the email address registered with tnb11.
• Continued use of the tnb11 platform following the publication of any changes constitutes acceptance of the updated terms.
• These Terms are governed by the laws of Malaysia and any disputes shall be resolved through the jurisdiction of Malaysian courts.