At tnb11, we believe that online gaming should be enjoyable entertainment, not a burden. That is why we provide a wide range of tools and resources to help every member play in full control — with a clear head and a healthy wallet.
This page is your guide to understanding how tnb11 supports responsible gaming and the steps you can take to ensure your gaming experience always remains positive.
tnb11 is committed to ensuring all members are aged 18 and above and play within their means. Your safety is our priority.
Tnb11 only allows members aged 18 and above. Our KYC process thoroughly verifies the identity of every registrant to ensure no underage access to the platform.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once the limit is reached, tnb11 automatically blocks additional deposits until the next period resets.
Need a break? Use the Account Break feature to temporarily pause all gaming activity for anywhere from 24 hours to 6 weeks. Your account stays secure and all balances are fully preserved throughout the break.
Set a time limit for your gaming sessions. tnb11 will display a warning when you are approaching your set time limit, helping you stay aware of how long you have been playing.
Review your gaming, deposit, withdrawal, and loss records at any time through your account dashboard. Full transparency allows you to make decisions based on accurate information.
If you feel that gaming is beginning to have a negative impact, you may apply for a permanent self-exclusion. Your account will be fully locked and you will no longer receive any promotional communications from tnb11.
Most players enjoy online gaming purely as entertainment. However, it is important to recognise early signs that gaming may be becoming a problem. If you identify two or more of the following signs, consider reaching out to the tnb11 support team.
Playing with money intended for basic necessities such as rent, bills, or food.
Feeling stressed, anxious, or angry when unable to play or forced to stop.
Lying to family members or friends about the amount of time and money spent on gaming.
Attempting to "chase" losses by continuing to play and increasing wagering amounts.
Neglecting work, family, or social responsibilities due to excessive time spent gaming.
Borrowing money or selling assets to fund gaming activities.
Identifying a problem early is the most important first step. There is no shame in asking for help — the tnb11 team is ready to assist you without any judgement.
Tnb11 has built self-control tools directly into our platform so you never need to contact anyone to use them. All tools can be self-activated through your account settings at any time.
Set the maximum amount of money you can deposit into your tnb11 account within a given period. Limits can be lowered immediately but require a 7-day waiting period to increase — this protects you from impulsive decisions.
Activated immediatelySet your maximum loss limit within a given period. Once this limit is reached, the tnb11 system will automatically stop your gaming session until the next limit period begins.
Activated immediatelySet a maximum duration for each gaming session — 30 minutes, 1 hour, 2 hours, or based on your own preference. A reminder will appear 5 minutes before the time limit is reached.
Activated immediatelyChoose a break period from 1 day to 6 weeks. During this time, you will not be able to log in, make deposits, or play. Withdrawal of existing balances is still permitted.
Activated immediatelyThe final option for those who need serious help. The account is fully locked and cannot be reopened. tnb11 will also remove you from all marketing lists.
Permanent & irrevocableThis self-assessment is designed to help you reflect honestly on your gaming habits. It is not a clinical test, but it can be a useful starting point for understanding your relationship with online gaming.
Answer each question honestly with yourself. If the answer is "yes" to more than three questions, we encourage you to use tnb11's self-control tools or contact our support team.
This assessment is entirely private. No answers are recorded or shared with anyone. It is solely for your own benefit.
Have you ever played longer or spent more than you originally planned?
Have you ever gamed to escape problems or uncomfortable feelings such as guilt, anxiety, or stress?
Have you ever lied to family members or friends about your gaming activity?
Have you ever felt the need to wager with larger amounts of money to get the same level of excitement?
Have you ever tried to stop or cut down on gaming but were unable to?
Has gaming ever caused you to neglect work, studies, or relationships with people you care about?
Have you ever felt uncomfortable, irritable, or restless when you were not gaming?
Have you ever tried to "chase" your losses by continuing to play after losing?
Have you ever borrowed money or sold something to fund your gaming?
Have people close to you ever expressed concern about your gaming habits?
If you or someone you know needs support, tnb11 provides several assistance channels that are easy, fast, and confidential.
A live chat button is available 24 hours a day, 7 days a week within the tnb11 platform. Our team is trained to handle responsible gaming enquiries with full empathy and confidentiality.
Our support team can help you activate deposit limits, loss limits, account breaks, or self-exclusion directly within a live chat session without you having to navigate the settings yourself.
For cases requiring professional support, the tnb11 team will help you find information about qualified counselling organisations in Malaysia that can provide specialised assistance.
After activating any control tool, our team may follow up to ensure you are comfortable with the selected settings and to offer adjustments if needed.
Available on the tnb11 platform. Instant response within minutes.
Contact us at [email protected] for responsible gaming enquiries.
Log in to your account and navigate to the "Responsible Gaming" section to manage all your self-control tools.
All responsible gaming requests are handled in complete confidence. No information is shared without your consent.