At tnb11, your privacy is not merely a legal obligation — it is our commitment. This policy clearly explains how we collect, store, use, and protect your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
By using the tnb11 platform, you agree to the collection and use of your information as described in this Privacy Policy. We will not sell your personal data to any third party.
All data transmitted between your browser and tnb11's servers is protected with industry-standard 256-bit SSL encryption. No sensitive information travels exposed — every byte of data is encrypted before transmission.
Only authorised tnb11 staff may access member personal data, and only for specified purposes. All access is logged and continuously monitored to prevent any internal misuse.
Tnb11 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data collection, storage, and usage processes adhere to the applicable legal provisions in Malaysia.
Tnb11 has never and will never sell, rent, or trade members' personal data to advertisers, data brokers, or any third party for commercial purposes. Your data belongs entirely to you.
Tnb11 member data is stored in data centres equipped with multi-layered physical and digital protection. Our servers undergo regular security audits and are consistently updated to defend against the latest cyber threats.
You have the right to access, correct, or request the deletion of your personal data at any time. Your request will be processed within 14 working days, and we are committed to honouring every valid request.
Tnb11 collects your personal data solely for the purpose of providing the best, safest, and most reliable platform services. We only collect information that is genuinely necessary and do not request data beyond our operational requirements.
The following are the categories of data we collect from you:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Account registration & KYC |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Bank account number, bank name, transaction records | Deposit & withdrawal process |
| Technical Data | IP address, browser type, operating system, device ID | Automatically during use |
| Usage Data | Games played, session duration, game preferences | Platform activity logs |
| Communication | Customer support conversation history | Live chat & email |
tnb11 does not collect sensitive information such as medical data, religion, or political views. All data collection complies with the data minimisation principles under PDPA 2010.
The data we collect is used responsibly for the following purposes. We will not use your data for any other purpose without first obtaining your consent.
If you do not wish to receive marketing communications from tnb11, you may opt out at any time through your account settings or by contacting our customer support team.
Tnb11 understands how important your trust is. We do not share your personal data with third parties arbitrarily. However, in certain limited situations, information sharing may occur:
All third parties working with tnb11 are bound by strict confidentiality agreements and are required to uphold the same high data protection standards as tnb11. We do not permit third parties to use your data for their own marketing purposes.
Tnb11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the tnb11 website.
We use several types of cookies for different purposes:
You may manage or delete cookies through your internet browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the tnb11 platform.
The security of your personal data is tnb11's highest priority. We implement comprehensive technical and organisational measures to protect your information from unauthorised access, loss, misuse, or unintended disclosure.
In the event of any security incident involving your data, tnb11 will notify you within 72 hours, in line with international data protection best practices.
Tnb11 only retains your personal data for as long as it is necessary for the purposes stated in this policy or as required by applicable Malaysian law.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.
Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data held by tnb11:
You may request a copy of all personal data we hold about you at any time.
If your data is inaccurate or outdated, you may request that we correct it promptly.
You may request the deletion of your personal data, subject to legal retention obligations.
You may object to the use of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
Under certain circumstances, you may request that we restrict how we process your data.
To exercise any of the above rights, contact the tnb11 customer support team via live chat on the platform. All requests will be processed within 14 business days. We may need to verify your identity before fulfilling certain requests.
The tnb11 platform may contain links to third-party websites such as game providers or payment partners. Please take note of the following:
Tnb11 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform service improvements.
In the event of any material changes, we will notify you via:
Your continued use of the tnb11 platform following any published policy changes constitutes your acceptance of and agreement to the updated terms. We encourage you to review this page periodically to stay informed.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how tnb11 handles your personal data, please contact us through the following channels:
Use the live chat button within the tnb11 platform to get an immediate response from our team, available at all times.
Contact us at [email protected] for enquiries related to your privacy and personal data protection.
All privacy-related enquiries will be responded to within 3 working days. For urgent issues regarding account security, please use live chat for immediate assistance.